Learn Hub

What we learned.
Written down.

Edition recaps, speaker perspectives, and resources designed for real UX work in Ghana.

Journal & Recaps

What we learned.
Written down.

6
Edition Recap
AI in UX: Superpower or Shortcut?
AI offers options and inspiration, not a finished design. Three speakers, one honest room, and the question that kept coming back: does reaching for the tool before understanding the problem make you faster, or just faster at getting it wrong?
5
Speaker Q&A
Perfect Portfolios Don't Get You Hired — Clarity and Character Do
More than 70% of portfolios reviewed aren't fully authentic. Edition 5 asked the question most designers avoid: what if the polished case study is the problem?
4
Community Spotlight
Design Doesn't Fail in Figma — It Fails in the Handoff
The success of your design is not in your tools — it's in your finished product. Edition 4 had the conversation most teams avoid until something breaks.
3
Edition Recap
It's Not About Making It Pop — It's About Making It Work
Every designer has heard it: "make it pop." But behind those words is usually something deeper. Edition 3 unpacked what stakeholder feedback is really asking for — and what to do with it.
Resources Library

Templates, guides,
and tools — free.

Curated by the CCC community. Templates built for real African UX contexts, Figma resources, research frameworks, and career tools — launching soon.

Resources are being curated and will be available for download soon. Join as a member to be notified when they go live.
Doc
Template
UX Research Plan Template
Structured research plan adapted for African digital product contexts. Includes stakeholder interview guide and affinity mapping worksheet.
Fig
Figma
Mobile UX Kit — Ghana Context
Component library built around Mobile Money flows, USSD patterns, and low-bandwidth design considerations common in Ghanaian digital products.
CV
Career
Portfolio Case Study Framework
The framework Edem Anaglo shared at Edition 5 — how to structure case studies to show reasoning, not just polish. From real interview feedback.
PDF
Guide
Stakeholder Management Playbook
10 frameworks from Editions 3 and 4 on managing stakeholders in African corporate environments. Includes real scripts and email templates.
Check
Figma
UX Audit Checklist — Interactive
Heuristic evaluation checklist as a Figma file. Covers 10 Nielsen heuristics adapted for mobile-first African web and app experiences.
Path
Career
Junior UX Roadmap — Ghana 2026
A 6-month learning path for junior designers entering the Ghanaian job market. Curated tools, portfolio projects, and local company contacts.
Have a resource to share?
Contributor members can submit templates, Figma files, guides, and tools to the library. Your name stays on it — it becomes a portfolio piece.
Submit a resource
3
Edition Recap

It's Not About Making It Pop — It's About Making It Work

June 28, 2025
4 min read
Edition 3

Every designer has heard it. “Can you make it pop?” And every designer has felt that quiet internal sigh — not because the feedback is wrong, but because it's incomplete. At the 3rd edition of Chop, Chat & Connect, that familiar phrase became the starting point for a much more honest conversation about what's really going on when stakeholders say things like that.

The session focused on stakeholder management. But within the first twenty minutes, it became clear this was really a conversation about something broader: what happens when UX becomes a people problem.

“Sometimes, it's not just about the research — it's about the relationship.”

UX challenges are rarely just design problems

Abdul-Rashid Lansah Adam put it plainly: “Understand the project scope and users, know your stakeholders, and speak their language to ensure clarity and alignment.” That word — language — came up repeatedly. Not in a manipulative sense. In a practical one. Clarity doesn't just happen. It's built. And often it starts with learning how to translate design thinking into business terms that stakeholders can actually act on.

Empathy doesn't stop at the user

UX teaches us to empathise with users. But Kulani Emelda Hlungwane pushed that further: the same muscle you use to understand a user's frustration, you can use to understand a stakeholder's anxiety. “Understand user pain points, listen to feedback with empathy, and never stop advocating for your users.” Advocacy doesn't mean resistance. It means listening well enough to guide. Designers in the room reflected on how stakeholder feedback — even when it's unclear or conflicting — is an opportunity, not an obstacle.

Alignment over aesthetics

Douglas Gockah brought the conversation back to execution: “Align with stakeholders on key features, patiently explain how things are done, and consistently champion our message with clarity and passion.” The real work of UX isn't just designing interfaces — it's aligning people around decisions. And alignment takes patience. It takes repetition. It takes the willingness to say the same thing in different ways until it actually lands.

Start with the conversation, not the solution

Emmanuel Tenkorang said something that cut against how most designers are trained to work: “Start with informal and formal conversations — help stakeholders see how UX drives real business value before presenting big solutions.” Too often, designers jump straight to solutions. But influence is built before the presentation — in conversations, in trust, and in shared understanding that accumulates long before you open Figma.

The real takeaway
“Make it pop” isn't bad feedback. It's incomplete feedback. The role of a UX professional is to dig deeper, clarify, and guide. Because great UX isn't about visuals — it's about alignment, communication, and impact.

Compiled by the Chop, Chat & Connect team with assistance from AI.  #StakeholderManagement #UXGhana #ChopChatConnect

CCC
Chop, Chat & Connect Team
Edition 3 — June 28, 2025
4
Edition Recap

Design Doesn't Fail in Figma — It Fails in the Handoff

July 2025
4 min read
Edition 4

Mandla Nkala opened with a line that quietly unsettled the room: “The success of your design is not in your tools. It's in your finished product.” It sounds simple. But it cuts right to the thing most designers quietly know and rarely say out loud — beautiful work in Figma means nothing if it doesn't survive the journey to the user.

Edition 4 was a conversation about handoffs. Not the theory of them. The reality — the things that go wrong, who carries the blame, and what actually helps.

The handoff is not a moment. It's a system.

When teams treat handoff as a final step — something that happens after design is “done” — friction is almost guaranteed. Missing context behind decisions. Misalignment between what was designed and what can be built. Last-minute changes that disrupt the whole flow. Designers shared what these breakdowns actually feel like: frustration on both sides, and a creeping sense that the work is being lost in translation.

Sangharsh Lohakare offered a refreshingly direct fix: “Forget the design handoff battle. A peaceful and effective handoff starts with one thing: a perfectly organised Figma file. No drama, just excellent work.” Not glamorous advice. But anyone who has lived through a chaotic handoff season knows exactly what he means.

“Don't compromise your work on that.” — Mandla Nkala

Designers with developers — not against them

A lot of product team tension is unspoken. Designers feel like developers push back on their vision. Developers feel like designers ignore technical reality. Both are partly right. Both are also missing something.

The conversation in the room shifted when people started talking about what changes when developers are brought in earlier — not to get permission, but to understand constraints before going deep into a solution. The best handoffs of the evening weren't handoffs at all. They were the result of a continuous conversation that started long before anything was marked ready for dev.

The real takeaway
Tools don't ship products. Teams do. A design that cannot be built — or cannot survive implementation — is not complete. Great UX lives beyond the design file. It lives in the product, the performance, and the user experience after launch.

Compiled by the Chop, Chat & Connect team with assistance from AI.  #DesignToDev #UXGhana #ChopChatConnect

CCC
Chop, Chat & Connect Team
Edition 4 — July 2025
5
Edition Recap

Perfect Portfolios Don't Get You Hired — Clarity and Character Do

September 5, 2025
5 min read
Edition 5

Breaking into UX — or growing within it — can feel like solving a puzzle with missing pieces. Designers polish portfolios and stack certifications, while hiring managers sift through “perfect” case studies, trying to figure out who can actually think, adapt, and deliver. At Edition 5, designers, hiring managers, and career switchers sat in the same room and had the conversation most people only have in private.

One theme came through clearly: the danger of the perfect portfolio.

“Something always goes wrong in a project. If you don't show the challenges, limitations, and learnings, you're not being true to the design process.” — Edem Anaglo

Too many portfolios hide the messy middle

Ashish Sanon was direct: more than 70% of the portfolios he reviews aren't fully authentic. Designers recycle borrowed case studies. They present only the polished final frames and edit out every decision that felt uncertain at the time. Hiring managers can tell. Not because they're cynical, but because they've seen real work — and they know the difference.

The advice wasn't “make it messier.” It was: be honest. Show the constraint that changed your direction. Show the user test that blew up your assumptions. Show what you learned from the thing that didn't work. That's what signals a designer who can actually handle the job.

Interviews are conversations, not tests

Nandan Roy reframed what interviews are actually for. They aren't measuring how much you know — they're measuring how you think when the pressure is on. Clarity of thought under stress. Curiosity when facing a question you didn't prepare for. Small things — like noticing something about the company's own product and mentioning it — leave impressions that the portfolio alone rarely creates.

For career switchers

The encouragement was clear: connect your aspirations to real problems. Read widely. Understand the fundamentals before reaching for the tools. Passion and persistence will carry you further than shortcuts — and hiring managers can tell the difference between someone who wants this role and someone who just needs a job.

What the evening left behind
Portfolios don't get people hired. Clarity, honesty, and impact do. Be human. Be clear. Show the work as it actually happened — not as you wish it had.

Nandan Roy closed it: “We are called UX professionals because we try to make life simple. The process is messy, but our job is to make the experience simple and the story compelling.”

Compiled and written by Nana Efua Coleman, Chop, Chat & Connect team.  #UXCareers #UXGhana #ChopChatConnect

NE
Nana Efua Coleman
Chop, Chat & Connect Team — Edition 5
6
Edition Recap

AI in UX: Superpower or Shortcut?

September 27, 2025
5 min read
Edition 6

“AI offers options and inspiration, not a finished design.” That line from Gifty Mills captured the spirit of the whole evening — a session that explored the growing role of AI in design, and the tension between speed and intentionality.

AI is already reshaping how designers work. From generating ideas to accelerating research to producing visuals, tools like ChatGPT, Claude, Gemini, and Figma plugins are moving from novelty to daily workflow. But the conversation at Edition 6 quickly moved past the hype and into something more honest.

“You can't just accept the first output — probing deeper gives you better results. The creativity still has to come from me.” — Gifty Mills

From shortcut to superpower

The distinction Gifty drew was precise: “If you use it as-is, it's just a shortcut. But if you enhance and build on it, it becomes a superpower.” That shift — from passive use to active collaboration — is where the real value is. Most of us have caught ourselves pasting an AI output straight into a doc without questioning it. That's when it becomes a shortcut. When you push it, challenge it, and build on it, that's when something different becomes possible.

Powerful — but not perfect

Vanessa O'Hara Aidoo brought a leadership perspective: “Tools like ChatGPT, Claude, Gemini, and ImageFX help my team and me generate reports, speed up research, and even create images — saving us time and giving structure to our work.” But she was clear-eyed about the limits: “AI isn't perfect. It only reflects the data it's trained on. That's why writing clear prompts and staying creative is critical.” It can scale your output. It can also scale your mistakes.

The risk of standing still

One of the most direct moments of the evening: “If we don't grow, that is when AI could end up replacing us.” Not the tool taking the job — the designer who stopped evolving making themselves irrelevant. It landed quietly. A few people nodded. A few went still. Continuous learning is no longer optional.

No fixed playbook — and that's fine

Maria Clara Rezende had the most freeing perspective of the night: “AI is evolving so quickly that nobody has figured out the final way to work with it — and I don't think we ever will.” Which means the advantage isn't in having the right answer. It's in staying curious, experimenting, and always asking: how can I take this further?

The real takeaway
AI is not the designer. You are. It can accelerate your work and expand your options — but it cannot replace your judgment, your creativity, or your understanding of the people you're designing for. The best designs don't come from prompts. They come from intentional thinking, refined by tools — not defined by them.

Compiled by the Chop, Chat & Connect team with assistance from AI.  #AIinUX #UXGhana #ChopChatConnect

CCC
Chop, Chat & Connect Team
Edition 6 — September 27, 2025